Privacy Policy

Privacy and security are of utmost importance to Radix DLT Limited (“Radix”) and we strive to ensure that our technical and organizational measures in place respect your data protection rights. This Privacy Policy describes how we manage, process and store personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or his or her personal identity. If you have any questions please feel to free to get in touch.

1. About Us

Radix is a speedy, scalable alternative to Blockchains and DAGs. Our mission is to provide developers with the best tools to build and deploy decentralised applications, tokens and coins. Radix adheres to the requirements of the General Data Protection Regulation 2018 (the “GDPR”) and respects any personal data you share with us. We aim to be clear about when we collect your data and will not to do anything with it you wouldn’t reasonably expect so please read this policy carefully to understand how we collect, use and store your information.

2. Contact Us

Radix is a data controller in respect of your personal data. If you have any questions about this policy or the ways in which we may process your personal data, please contact us: ‍

Radix DLT Limited
Data Protection and Privacy
4 Crown Place London,
EC2A 4BT, UK ‍

Email: [email protected]

3. What personal information do we collect, and how?

Personal information is information that can be used to identify you or tell us about you. We will only collect what we consider necessary. This includes the following:

  1. Your name
  2. Your contact details
  3. Your country
  4. Enquiries, feedback and complaints
  5. Logs of communications we’ve sent you and you’ve sent us
  6. Subscriptions to our services
  7. Messages on our site
  8. Your communication preferences
  9. Your bank or credit/debit card details – if you use your credit or debit card to donate to us, buy something or pay online or over the phone, we will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard
  10. Your photograph – when you attend events
  11. Employment history

‍We may also collect IP address(es) and other non-personally identifiable data and your browsing data where you authorize it.

4. How do we collect personal information?

We will collect personal information directly from you when you:

  1. Sign up to our newsletter and/or consent to receive marketing from us
  2. Engage with our website
  3. Sign up for or attend an event
  4. Write, email or talk to us on the phone or in person

Some data is collected automatically by reason of your activity on the site (see Cookies section below).

We may collect personal data indirectly from you in the following ways:

  1. We collect contact details, financial transactions and communications preferences via third party service providers.

We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated without delay. You can find our contact details in the Contact Us section above.

5. Why do we collect and how do we use your information?

As a data controller, Radix takes its responsibilities under the GDPR very seriously. Our lawful bases for processing your data are as follows:

  1. We have a legitimate interest in processing your data for the purposes of improving our products, services and website to run our organisation effectively and efficiently
  2. We ask for your specific and informed consent to communicate with you by email, telephone and mail for marketing, informational and feedback purposes
  3. We may also process data to comply with any legal or regulatory obligations, for example when assessing your personal information for the purposes of fraud prevention
  4. Where it is necessary for the performance of a contract. For example, we need your personal details in order to employ, partner, or hire you as a contractor or to issue you with a token that you have purchased.

‍For those of you that have expressly opted in to receive our newsletter, you are easily able to unsubscribe by following the “unsubscribe” links included in every email, by contacting us by using the contact details in the Contact Us section above or by contacting us <a href=”mailto:[email protected]”>here</a>.

6. Legitimate interest

The personal data we process on this basis includes contact and identification details, financial transactions, a record of interaction, your professional activities and preferences in relation to the products or services we provide to you.
We process some of your personal data in a manner that you would reasonably expect to pursue our legitimate interests. We have carefully balanced your interests against our interests when deciding whether this is appropriate. Our legitimate interests and the purposes for processing that fall under each of them are as follows:

Processing and record keeping

  1. Process your transaction(s)
  2. Acknowledge any payment(s) we receive
  3. Managing feedback and complaint
  4. Keeping a record of your communications with us

7. Consent

We may contact you for marketing purposes by email, telephone, mobile telephone or post but only with your explicit opt-in consent. It is your choice what type of communications and information you receive from Radix.
You can change your mind about consent or withdraw it at any time by using the contact details in the Contact Us section above or by contacting us here.

8. Compliance with a legal obligation

The categories of personal data we may process on this basis include contact and identification details, financial transactions and records of interaction.

9. When necessary for the performance of a contract

The categories of personal data we process on this basis include contact and information details as well as your bank details and financial transactions.

We may send you service communications, for example when you purchase a token from us. Without the relevant personal data here, it would not be possible to carry out the contract with you.

10. Information sharing and disclosure

Law enforcement

We will disclose your personal information to third parties if we are required to do so through a legal obligation (this would include but not be exclusively HMRC, Information Commissioner’s Office, Companies House, the police or government bodies); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.

Use of third parties

We will use third party companies as trusted partner organizations that work with us in connection with our business purposes. For example, we will work with organizations that store your data on our behalf. While the specific list of suppliers will change, the following categories of organizations will remain relatively constant. We share personal data with the following:

  1. Technology companies e.g. database and email providers
  2. Third party ticketing platforms that help us to manage events

Such third parties are only permitted to use the data in accordance with the GDPR.

The Radix DLT website (

Our website is hosted on a secure server. Any information you send to us over the internet is encrypted using secure socket layer technology (SSL).

Our website links to other websites belonging to third parties and we participate in social networking sites including but not limited to Telegram and YouTube. We may also include content from sites such as these on our website. However, we would advise you that we do not have any control over the privacy practices of these other sites. You should make sure when you leave our site to visit another site that you have read and understood that site’s privacy policy, in addition to our own.

11. Cookies/Tracking

As a general rule, Radix uses cookies and tracking to improve and personalise its website and/or measure its audience. Cookies are files saved on your computer’s hard drive when browsing on the Internet and in particular on our site. A cookie is not used to gather your personal data without your knowledge but instead to record information on site browsing which can be read directly by Radix on your subsequent visits and searches on the site. You can choose to decline acceptance of all cookies, but your ability to browse certain pages of the site may be reduced. The cookies used by Radix are intended to enable or facilitate communication, to enable the services requested by users to be supplied, to recognise users when they re-visit the site, to secure payments which users may make, to register the language spoken by users or other preferences necessary for the service requested to be supplied.

Radix also uses analytics and tracking tools to measure website and digital data to gain customer insights, to carry out analyses on browsing experience so as to improve content, and to send targeted advertisements. By default, cookies are not installed automatically (with the exception of those cookies needed to run the site and Radix’s services, and you are informed of their installation by a banner). In accordance with the regulations that apply, Radix will require your authorisation before implanting any other kind of cookie on your hard drive. To avoid being bothered by these routine requests for authorisation and to enjoy uninterrupted browsing, you can configure your computer to accept Radix cookies or we are able to remember your refusal or acceptance of certain cookies. By default, browsers accept all cookies. When you access third party sites directing you to our website, or when you are reading integration or social media links, cookies can be created by the companies disseminating these links.

These third parties may be able to use cookies in the context of Radix’s services (partners or other third parties supplying content or services available on the Radix site) and are responsible for the cookies they install and it is their conditions on cookies which apply. Radix assumes no liability in regard to the possible use of cookies by third parties. For more information, you are advised to check the cookie policy directly on these third party sites with regard to their use of cookies.

12. Email statistics

Without consistently doing so, we may analyse and track the various rates (for example: click, open, bounce rates) and the number of emails sent which you open to assess performance rates on our emailing campaigns.

13. Data Retention Periods

Radix collects your personal data for the requirements of carrying out how and when you use our services and we retain this data in active databases, log files or other types of files so long as you use our services. Radix only stores your data for the time needed to provide to you our services.
When we no longer need to retain your data we will ensure it is securely disposed of, at the appropriate time. You can request for us to delete your data at any time and we will do so promptly.

14. Location Of Data Storage And Transfers

The host servers on which Radix processes and stores its databases are located within and outside the European Union. By accepting this privacy policy you are also accepting that Radix may warehouse your data outside Europe.
Radix will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.

15. Security

Within the framework of its services, Radix attributes the very highest importance to the security and integrity of its customers’ personal data. Thus, and in accordance with the GDPR, Radix undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons. To this end, Radix implements industry standard security measures to protect personal data from unauthorised disclosure. In using industry recommended methods of encoding, Radix takes the measures necessary to protect information connected with payments and credit cards. Moreover, in order to avoid in particular all unauthorised access, to guarantee accuracy and the proper use of the data, Radix has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.

16. Your rights

You have the right to:

  1. Request a copy of the information we hold about you, and to transmit that copy to another data controller
  2. Update or amend the information we hold about you if it is wrong
  3. Change your communication preferences at any time including withdrawing consent to be contacted by email, phone or SMS, or consent to process sensitive information you have given us
  4. Object to the processing of your information for marketing purposes
  5. Raise a concern or complaint about the way in which your information is being used.

If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact us:

Radix DLT Limited
Data Protection and Privacy
4 Crown Place London,
EC2A 4BT, UK ‍

Email: [email protected]

We may require that your request be accompanied by a photocopy of proof of identity or authority.

We hope that you will not have cause to complain about any aspect of our services. If a problem does arise you are, of course, entitled to complain – if you have any concerns or complaints that cannot be raised with us through the above details, you can also contact the Information Commissioner here.