During the KYC process through Instapass you will be asked to take a photo of your ID as well as upload a picture of your proof of residential address document. When uploading or taking a photo of a document you will need to make sure of the following:

  • The image is recent, in colour and saved in JPG, JPEG, PDF or PNG format
  • The file is less than 10MB
  • The document is the same document type that you selected
  • Your proof of residential address document must be dated within the last 120 days
  • The document is well-lit and clearly legible
  • There is no glare on the image
  • The image is in focus
  • The whole document is visible and nothing is covering it 
  • If your thumb or fingers have to appear in the image to hold the document make sure they are not covering any numbers or text
  • You have not manipulated the image in any way (this includes cropping or editing the image)

If you have any problems or questions please contact support@instapass.io.